Are you passionate about customer relations and want to thrive in a dynamic and stimulating environment? Do you have an excellent listening ability and a high degree of empathy? We are looking for a talented and committed Customer Relationship Manager to join our team and provide an exceptional customer experience. Be a part of our journey and help us establish lasting and solid relationships with our clients!
- Location: Tangier
- Contract type: Permanent
- Compensation: Depending on the profile
TASKS:
- Respond to customer inquiries via phone, email, and live chat, providing clear, accurate, and tailored information to their needs
- Identify customer issues and concerns and propose quick and efficient solutions to ensure their satisfaction
- Collaborate with technical and sales teams to resolve complex issues and provide appropriate support to customers
- Ensure regular follow-up of customer requests and complaints to guarantee a swift and complete resolution
- Contribute to the continuous improvement of customer support processes and tools by providing suggestions and feedback
- Contribute to customer retention by offering personalized service and anticipating their future needs
- Sharp listening skills and ability to quickly understand clients' needs
REQUIRED SKILLS:
- Excellent written and oral communication skills in French and English
- Sharp listening skills and ability to quickly understand clients' needs
- Ability to solve problems and handle difficult situations with calm and professionalism
- Proficiency in customer relationship management (CRM) tools and support software
- In-depth knowledge of Nindohost's products and services
- Ability to work under pressure and manage a high volume of requests while maintaining a high level of quality
- Team spirit and commitment to continuous improvement
DESIRED PROFILE:
- Associate's degree (or higher) in commerce, marketing, communication, or equivalent
- 2 to 4 years of experience as a customer relationship manager, customer advisor, or in a similar role
- Excellent interpersonal skills and empathy towards clients
- Ability to work in a dynamic and constantly evolving environment
- Flexibility and adaptability to new tasks and responsibilities
- Customer-oriented approach and commitment to customer satisfaction and retention
If you are convinced that you are the ideal Customer Relationship Manager for this position and are ready to join a growing company, don't hesitate to apply today! We are eager to meet you and welcome you to our team dedicated to customer service excellence.
