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Privacy Policy

Last updated: November 10, 2026

This policy explains how NINDO HOST SARL collects and uses your personal data when you use our websites nindohost.ma and my.nindohost.ma, our customer portal, and our services. It applies in accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

1. Who is responsible for your data?

NINDO HOST SARL Commercial Registry No. 55741 (Tangier) 66 Mohamed V Avenue, 4th Floor, No. 25, 90000 Tangier, Morocco

If you have any questions about your data: [email protected]

2. What data do we collect?

Depending on the services you use, we collect:

  • Your personal information and contact details: last name, first name, company, address, country, email, phone number.
  • Your account information: username, preferences, login history.
  • Your Orders and Payments: Subscribed Services and Domains, Invoices, Payment Methods, and Payment History.
  • Your communications with us: support tickets, emails, attachments, contact requests, and quote requests.
  • For .ma domain names and certain sensitive requests: your ID number and a copy of your ID (national ID card or passport) or, for a business, your business registration number and certificate of incorporation.
  • For job applications: Please include your resume and other relevant information with your application.
  • While you are browsing: cookies and browsing data, only in accordance with your choices (see Section 9).

We collect only the data necessary for the purposes described below.

3. Why do we use your data?

  • Managing your account, orders, billing, and support: this is necessary for the performance of our contracts.
  • Verify your identity:
  • for the registration of .ma domain names, in accordance with ANRT Decision No. 12-14 of November 21, 2014, regarding the management of “.ma” domain names, and ANRT/DG/No. 02/2024;
  • for reserved terms in domain names, which require the applicant to demonstrate their right to the requested name;
  • to ensure the security of any changes to or recovery of your account. This verification is performed manually by our Customer Service team.
  • We will send you our offers and news updates only if you have given your consent. You can withdraw your consent at any time by clicking the unsubscribe link included in each email, or by simply requesting to do so.
  • Respond to your requests for contact, quotes, or information.
  • Review your application if you are applying for one of our job openings.
  • Comply with our legal obligations, particularly those related to accounting and taxes.

4. What information is required?

Fields marked with an asterisk (*) on our forms are required. Without them, we cannot process your request or order. The other fields are optional.

5. Who has access to your data?

  • Our teams, each in their respective areas: Customer Service, Billing, System Administration, and Management.
  • Our payment service providers, to process your payments.
  • Domain name registries, for registering and managing your domains, includingANRT for .ma domains.
  • Administrative or judicial authorities, when required by law.

We do not sell your data or share it with any third parties for commercial purposes.

6. Where is your data stored?

Your data is hosted by specialized technical service providers that are bound by contracts with NINDO HOST SARL requiring them to ensure its security and confidentiality:

  • Our customer management platform, our website, our support emails, and our ordering system are hosted by a hosting provider in Germany. Germany is one of the countries that ensure an adequate level of protection within the meaning of Law No. 09-08. This transfer has been reported to the CNDP.
  • Copies of identification documents and ticket attachments are stored in a secure, encrypted storage facility in Morocco.

7. How long do we retain your data?

  • Your account and order information: for the duration of our business relationship, and then retained for the legally required periods, which is 10 years for accounting records.
  • Copies of identification documents and identification numbers: as long as at least one domain name or active service is associated with that document; these will be deleted 90 days after the expiration of the last domain or service, or after your account is closed.
  • Email offers: until you withdraw your consent.
  • Contact and quote requests: 3 years since our last communication.
  • Applications: 2 years, with the applicant's consent.
  • Cookies: Your preference is stored for 6 months; audience measurement data is stored for up to 6 months.

8. Payment by credit card

When you pay by card, your card information is entered directly through our payment processor. If your card is saved for future payments, it is stored as a secure token: we never retain your full card number. Only the card type, the last 4 digits, and the expiration date remain visible in your customer account. You can delete a saved card at any time from your customer account.

9. Cookies

We use cookies to operate the website, track website traffic, and measure the effectiveness of our campaigns. Statistics and marketing cookies are only placed with your consent.

To learn more and change your settings at any time, please see our Cookie Policy.

10. How do we protect your data?

We implement technical and organizational measures to protect your data: access restricted to authorized personnel, two-factor authentication, encrypted connections (HTTPS), encryption of stored data and backups, and access logging.

11. Your Rights

In accordance with Law No. 09-08, you have the following rights:

  • the right to be informed about how your data is used;
  • the right to access your data;
  • the right to have them corrected if they are inaccurate or incomplete;
  • the right to object, on legitimate grounds, and without cause for commercial solicitation.

To exercise these rights, please write to us at [email protected], specifying your request. We may ask you to verify your identity.

If you believe your rights have not been respected, you may file a complaint with the National Commission for the Supervision of Personal Data Protection (CNDP): www.cndp.ma.

12. Changes to This Policy

We may modify this policy, including to accommodate a new service or changes in regulations. The date of the last update appears at the top of this page.

These processing activities were reported to the CNDP under receipt numbers ……… dated ……… (Pending)